Readback Customer Bill of Rights

The stenographic court reporting business model has patronized lawyers for generations. Readback turns the tables to genuinely serve the interests of attorneys and their clients. As the first to offer Active Reporting, Readback believes you have rights to prompt, transparent service that enables performance and saves money. Specifically:

1. You have the right to certified transcripts in one business day.

Your clients’ interests deserve our immediate attention. Readback believes you should not have to choose between waiting weeks for your transcript and paying an exorbitant rush fee to receive it faster.

2. You have the right to receive a rough draft just one hour after your proceeding.

There are times you need to prepare for the next day. Readback believes that when you order a certified transcript, you shouldn’t have to pay extra for a rough draft or wait to receive it.

3. You have the right to see the text of the testimony as we produce it.

Even prompt deliverables after a proceeding can’t help you during the proceeding itself. Readback believes you deserve access to a near-time stream of testimony text during the proceeding to serve as a safety net for active listening. Readback all you want.

4. You have the right to assistance displaying on-screen exhibits.

Deposing a witness is thoughtful work, and you shouldn’t be bogged down with tasks that divide your attention. Readback provides a Guardian to coordinate the entire deposition process while a dedicated team produces the text in the background. Readback has your back.

5. You have the right to competent technical assistance.

Virtual proceedings are great, but when technology disappoints, it is important to have experts nearby to get things back on track.

6. You have the right to a verbatim transcription that is verifiable.

Reporters aren’t perfect, but you deserve for each transcript to be as close as possible. Readback believes this work should be transparent. We won’t hide behind work product rules. If you want to listen to the audio recording to verify accuracy, be our guest.

7. You have the right to an easy scheduling experience.

Readback knows your time is too valuable for endless phone calls. The Readback App Site allows you to schedule, reschedule, update, or cancel your proceeding all in one convenient place. If you have specific questions or concerns, we are always one call or email away.

8. You have the right to a guided process for planning and preparing deposition logistics.

From compliance issues to stipulations and more, Readback is geared to empower and enable your readiness for an effective proceeding.

9. You have the right to benefit from modern, accelerating information technology.

While steno machines have matured to the end of their lifecycle, Active Reporting represents 21st Century capabilities that change the game and have room to run.

10. You have the right to access premium reporting services at commodity prices.

Know in advance what you will pay. Readback eliminates per-page fees, rush fees, appearance fees, rough fees, real-time fees, and more by replacing them with simple, flat rates based on the length of your proceeding.